New Job Opportunity: Account Manager – Remote

Contact: Carl Schumacher      Ref: 7984

Summary:

The Strategic Account Manager (SAM) is responsible for managing the company relationship with high-value customer accounts, ensuring their needs are met and exceeded. This is a highly collaborative, results-driven role that combines strategic thinking, relationship management, and business acumen. SAMs work closely with internal teams, including Customer Service, Engineering, Product Management, and Supply Chain / Operations to drive sales, customer satisfaction, and growth opportunities. The SAM will secure new strategic customers through their relationships and through actively pursuing opportunities.

Essential Duties and Responsibilities:

• Manage a portfolio of strategic accounts, ensuring customer satisfaction and long-term retention. Act as the main point of contact for key customer relationships, delivering exceptional service and support.
• Identify upsell, cross-sell, and expansion opportunities within existing accounts to achieve revenue targets.
• Actively track and report rolling three month and annual sales forecasts and associated product mix. Coordinate material needs for projects directly with inside sales and supply chain management.
• Develop customer intimacy by securing trust and productive relationships with all key decision makers of each strategic account to solidify our commercial success for the long term.
• Develop a thorough understanding of customer current and future needs and requirements and communicate these in a structured way to internal management.
• Serve as primary liaison between key customers and internal teams, representing the company as the primary contact on contracts and projects.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Submit regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Develop and execute tailored account strategies that align with client goals and objectives. Drive business reviews and quarterly planning sessions to ensure alignment and set clear performance metrics.
• Work together with Sales Management to define the sales budget by account.
• Secure new strategic customers.
• Other duties as assigned by management.

Skills and Qualifications:

• Microsoft proficiency (Outlook, Excel, Word, PowerPoint).
• Excellent communication and presentation skills.
• Strong ability to build and maintain relationships.
• Experience with order management and ERP systems.
• Familiarity with CRM software (HubSpot) and other account management tools.
• Ability to travel up to 25%.
• Ability to think strategically while managing day-to-day account activities.
• Demonstrates Company Core Values: Team Player, Dedicated & Driven, People Centric, Passionate and Open & Honest.
• Education and Experience:
• Associate or bachelor’s degree in business, engineering, technical field or relative field.
• 5+ years of experience in account management, sales, or customer service, ideally within a B2B environment.

Compensation: Based on Experience

Email resume to resume@electronicsearch.com and put Ref# 7984 in the subject line.